FAQ
We know that shopping online can sometimes raise questions. Here are the most common ones we've received, and we hope this helps make your experience with Tiny Tractors smooth and enjoyable. If you don’t see the answer you’re looking for, feel free to reach out to us directly!
We hope this FAQ section helps clarify things for you. If you have any other questions or concerns, don’t hesitate to reach out—we’re always happy to assist!
Frequently asked question
At TinyTractors, we strive to get your order to you as quickly as possible! We guarantee that all in-stock items will be picked and processed for shipment within two days of receiving your order. We want you to start enjoying your purchase without delay!
We’re here to help! We aim to respond to all emails within 48 hours. Whether you have a question about a product, your order status, or anything else, don’t hesitate to get in touch. We’ll be happy to assist you.
Yes! If you’ve placed a pre-paid order, you can arrange a pickup by appointment. Simply email us at info@tinytractors.ca to schedule a time that works best for you, and we’ll have your order ready for you. Or leave your phone number when you order and we will give you a call.
We can only accept cash and debit-card payments at markets and tradeshows we attend. All online orders must be paid for via credit card through our website.
At the moment, we are not yet handling orders to the USA. We’re focusing on getting our Canadian operations fully up and running before expanding internationally. We hope to offer U.S. shipping soon, and we’ll keep you updated!
Yes, absolutely! You can provide a different delivery address from your billing address when placing your order. However, please note that once your order has been processed, the delivery address cannot be changed. Please double-check the details to ensure everything is correct before submitting.
We understand that sometimes things just don’t work out. If you need to return an item, we offer returns with a 10% restocking fee. Please note that shipping costs for returns are the responsibility of the customer. We require the item is in its original, unused condition when sending it back.
We take great care in ensuring that all items are shipped properly. If you receive the wrong item, we’ll cover the return shipping costs and make sure you get the right product as soon as possible.
All items are thoroughly checked before shipment to prevent damage. If any damages occur in shipping then we will contact you and try to make it right!
